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Read These Terms Before You Open an Account

These Terms & Conditions govern every interaction you have with mystakr — from creating your account and funding it through PayPal, Venmo, or Play+ to placing bets and requesting a payout.

Applies to all account holdersCovers PayPal, Venmo & Play+ useState-eligible access onlyEffective upon account creationSubject to change with notice
mystakr Read These Terms Before You Open an Account
HOW WE APPLY POLICY

How mystakr Handles Accounts and Data

These terms do more than set rules — they describe the actual processes we use to protect your account and resolve issues. From how we store identity documents to how long we keep transaction records, here is what the policy covers in practice. Your data and your account activity are handled according to these terms at every step.

Identity Verification

We verify your identity at registration using government-issued ID. This check is required before any PayPal, Venmo, or Play+ withdrawal is processed against your account.

Data Retention

Account data, including transaction logs and payment records, is retained as required by applicable law. You may request a summary of your stored data by contacting support.

Account Security

We use SSL encryption across all account pages. If we detect unusual login activity, we will temporarily restrict account access and email you with next steps for verification.

Requesting Changes

To update your registered payment method — for example, switching from Venmo to a Play+ prepaid card — contact support with your account ID and the new payment details for review.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe your account has been actioned incorrectly, our support team can walk you through the specific policy section that applies. You can reach us via live chat from your account dashboard, by email, or through the help form linked in the footer. Response times vary by channel and by how complex your query is.

Team online

Live Chat

Start a chat session from inside your account dashboard to ask about a specific clause, an account action, or a payment-related term.

Email Support

Send a detailed message to our support address for written confirmation of any policy interpretation or account decision tied to these terms.

Help Form

Use the footer help form to submit a formal terms-related query. Include your account ID and the section number you're referencing for a faster response.

Common Questions About These Terms

Below are the questions we hear most often about how our Terms & Conditions work in practice. Each answer reflects what the actual policy says, not a general summary. If your question is not here, use the live chat or help form to get a specific answer tied to your account.

Yes. Every payment method available on the platform — PayPal, Venmo, and Play+ — is subject to these terms. Your payment account must be registered in your legal name to remain in good standing.

We may suspend or permanently close your account depending on the nature of the violation. Any eligible balance will be reviewed and handled according to the dispute process outlined in the full terms document.

We notify you by email at least seven days before a material change takes effect. The updated version will also be posted here with a revised effective date clearly shown at the top.

Access depends on whether online wagering is permitted under your state's law. We confirm eligibility at registration and reserve the right to restrict access if your state's legal status changes.

Contact support via live chat or the help form and include your account ID. We will process your request in line with applicable data-retention obligations outlined in the terms.

It means unresolved disputes between you and mystakr are settled through binding arbitration rather than court proceedings. By accepting these terms at registration, you agree to that process.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.